General information

Organisation

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.

With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.

To succeed in these transformations, the company needs all the talents. Join us!

At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.

  

Reference

2025-17972  

Position description

Job Family/Profession

Sales & Marketing - Sales & Marketing

Job title

Customer Experience Animation Coordinator

Contract

Fixed-term contract

Status

Staff

Job description

Stellantis is a leading global automaker, dedicated to giving its customers the freedom to choose the way they move, embracing the latest technologies and creating value for all its stakeholders, through its unique portfolio of iconic and innovative brands.

Stellantis Nederland B.V. represent brands such as Peugeot, Opel, Citroën, Fiat, Abarth, Alfa Romeo, DS, Jeep, and Lancia in the Dutch market. As the official importer of Stellantis vehicles, we work closely with a nationwide network of authorized retailers to ensure the availability, quality, and service excellence our customers expect.
Be part of a company that's moving the world forward, join us and drive change !

As Customer Experience (CX) Animation Coordinator, you're a member of the Customer Experience department of Stellantis Nederland B.V.
Your mission consist in elevating customer satisfaction by optimising customer focused processes within the National Sales Company (NSC). You will drive engagement and performance across Retailers and Repairers for both Sales and Aftersales, ensuring alignment with Stellantis standards.
Within this position, you will report to Customer Experience Director and will collaborate closely with diverse departments across the organization, including Training, Marketing (CMO), Network Development, Sales Investor Managers, After Sales Consultants, and all Brand teams.

The role is located in the office of Amsterdam and offering a hybrid working environment (minimum 2 days at the office, 3 days home office).

Your contribution :
- Support the Retailers within the Stellantis organization in The Netherlands with the aim to create a True Quality Culture within the network.
- Organizing 360 workshops and defining SMART action plans
- Analyse the performance and related processes of the selected Retailers to identify the sources of customer dissatisfaction for Sales and Aftersales.
- Establish together with the selected Retailers a SMART action plan to assure improvement with special attention to the correct implementation of the Stellantis Operational Standards (SOS).
- Align all projects within NSC teams, SOS deployment and assessments, Customer Impact Process.
- Coordinate, if necessary, improvement programs with internal/ external consultants and coaches at selected Retailers.
- Analyse the verbatims (nationwide) monthly, determine the root causes and draw up an action plan for improvement according to the so-called Control Tower principle
- Initiate the identified improvement opportunities to the Brands and consult them in the process for improvement.
- Prepare and participate in the brands Obeya meetings to ensure the right level of improvement made with the Retailers. Assist, give feedback and propose corrective measures.
- Liaise with all internal stakeholders pro-actively.

Profile

What makes you a great fit:

• A Bachelor's degree in Business Administration, Marketing, or a related field.
• At least five years of experience working in an international company, preferably within the automotive industry.
• Proven experience in dealer management and/or sales within the Aftersales field force.
• Strong analytical and pragmatic mindset with excellent organizational and marketing skills.
• Outstanding communication and interpersonal abilities, with fluency in Dutch and English.
• A precise, accurate, and proactive self-starter who takes initiative and drives results.
• Energetic and persuasive, with a strong sense of political awareness and sensitivity in business contexts.
• A genuine passion for cars and enthusiasm for our brands is a big plus!

Position location

Country

Europe, The Netherlands

City

Candidate criteria

Minimum level of experience required

3 to 5 years

Languages

• English (Bilingual (4,5 - 5 Bright))
• Dutch (Fluent (3,5 - 4,4 Bright))