General information

Organisation

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.

With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.

To succeed in these transformations, the company needs all the talents. Join us!

At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.

  

Reference

2026-18998  

Position description

Job Family/Profession

Sales & Marketing - Sales & Marketing

Job title

Service Talent Development & Community Specialist

Contract

Permanent contract

Status

Staff

Job description

Are you passionate about people development, learning and service excellence?
We are looking for a Service Talent Development & Community Specialist to help grow, engage and retain Service Advisors and Technicians across our markets, strengthening service quality and operational performance.


YOUR MISSION

You will play a key role in developing skills, engagement and community spirit within the Service population. Through training programs, competency development and community initiatives, you will help reduce turnover, increase workshop effectiveness and support continuous learning across the network.


WHAT YOU'LL DO

• Design, deploy and continuously improve training programs for Service Advisors and Technicians (technical, diagnostic, customer handling and process excellence).
• Analyze training gaps and productivity drivers (e.g. lost time, skill coverage) to define targeted upskilling actions that improve workshop capacity.
• Build and animate a Service Community ecosystem, encouraging knowledge sharing, best practices, collaboration, gamification and recognition initiatives.
• Work closely with local markets to ensure alignment on training paths, certifications and role specific competencies.
• Support engagement and retention initiatives, contributing to career pathways and community based activities that foster belonging.
• Monitor and consolidate training adoption, performance and community participation metrics.
• Collaborate with Technical Training, HR, Quality and After Sales Operations to align people development initiatives with business priorities.
• Act as a voice of Service Advisors and Technicians, bringing field feedback into global Service Excellence programs.

Profile

• 3–5 years of experience in training, talent development, service operations or people‑centric roles, preferably in aftersales or service environments.
• Bachelor's degree in Human Resources, Psychology, Education, Engineering, Business Administration or a related field relevant to the role.
• Good understanding of after sales processes, workshop operations and customer experience standards.
• Proven ability to engage and support large, distributed populations, driving adoption of learning, development or community initiatives.
• Strong communication, facilitation and stakeholder management skills, with the ability to influence and engage at different levels.
• Fluent English (written and spoken); experience working in international or multi‑market contexts is a strong plus.
• A people‑oriented, structured and proactive mindset, with the ability to combine execution, empathy and continuous improvement.
• Experience in engagement, retention or community‑building initiatives is considered a strong advantage.


WHY JOIN STELLANTIS

• You'll work at the intersection of people, service and performance, with real impact on daily operations.
• You'll contribute to building a strong, connected and future ready Service community.
• You'll collaborate in an international environment with exposure to multiple markets and stakeholders.


#LI-EG2
#LI-Hybrid

Position location

Country

Europe, Italy

City

Candidate criteria

Minimum level of experience required

3 to 5 years

Languages

English (Fluent (3,5 - 4,4 Bright))