General information
Organisation
Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.
With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.
To succeed in these transformations, the company needs all the talents. Join us!
At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.
Reference
2024-16172
Position description
Job Family/Profession
ICT, Digital & Data - ICT, Digital & Data
Job title
CX ANALYST INTERN
Contract
Internship
Job description
Stellantis is a Netherlands-based multinational car manufacturing company founded in 2021, based on a 50- 50 cross-border merger between the Italian American conglomerate Fiat Chrysler Automobiles and the French PSA Group. As the sixth largest car manufacturer in the world, Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable, and sustainable mobility solutions.
During your 6-month internship as a CX Analyst based in Amsterdam, you will get the unique opportunity to strengthen the Stellantis Netherlands Customer Experience team by assisting it with a variety of tasks. You will be working in an international and dynamic environment.
MISSIONS
• You will report and analyse the Bottom and Top 5 dealers (OBEYA), report them weekly and analyse the result and come up with actions to improve together with the team;
• You will create reports and analyse Customer satisfaction results for all our brands and pro-actively come up with actions to improve with a focus on Sales and Aftersales Customer Experience (reports per dealer, per brand, per energy type (LEV/ICE), per type of car);
• You will report the Quality bonus brand per brand and dealer based on the commercial policy;
• Depending on the period and circumstances, other reports and analyses may also be part of the internship assignment.
Profile
PROFILE
• You are a Bachelor/HBO/Master student in Data Analytics, Business Administration or related;
• You have strong organizational, analytical and communication skills;
• You are data-driven, with strong Excel skills (knowledge of Power BI is a plus);
• You are independent, proactive and flexible, with an attention to detail;
• You have a fluent or professional level in Dutch and English.
WHAT WE OFFER
• Internship allowance: 500€ per month
• 3 days of remote working per week
• Missions that give you a sense of responsibility and allow you to develop your skills
• A unique opportunity to join a leading global mobility player and work with multicultural teams
• A unique workplace in a renovated dealer building, that promotes well-being and balance as well as a friendly work atmosphere
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.
Contract duration
6 months
Position location
Country
Europe, The Netherlands
City
Amsterdam
Candidate criteria
Minimum level of education required
3-year university degree
Languages
- Dutch (Fluent (3,5 - 4,4 Bright))
- English (Fluent (3,5 - 4,4 Bright))