Informations générales
Entité de rattachement
Nous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde.
Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain.
Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous !
Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.
Référence
2026-19117
Description du poste
Description de la mission
Mission & Purpose of the Loyalty Commercial & Perfomance Manager
Reporting to the EE Loyalty Manager
Responsible for deploying, supporting, and operationalizing the Stellantis Loyalty strategy at NSC level across Enlarged Europe, with a focus on:
Enabling consistent execution of loyalty‑related commercial actions supporting brand and NSC alignment on cross‑brand loyalty strategy
Strengthening End‑of‑Term (EoT) performance and SFS/Leasys processes
Ensuring KPI‑driven performance monitoring and reporting
Elevating best practices across markets and brands
Supporting B2B loyalty development in coordination with the EE B2B team
The role is the executional engine of loyalty, ensuring that EE governance becomes concrete and impactful in market operations
2. Key Responsibilities
Deployment & Support of Loyalty Commercial Actions, Cross‑Brand & Cross‑NSC
Monitor and support loyalty‑related commercial actions with NSCs across G10 countries; Promote alignment the loyalty-related commercial initiatives between brands within each NSC
Drive best practice collection & sharing across brands & markets, maximizing operational efficiency & consistency
Facilitate transversal cooperation between Brand Directors, Sales Managers and Aftersales teams to improve brand‑to‑brand customer loyalty
End‑of‑Term (EoT), SFS & Leasys efficiency improvement
Support & ensure execution by the NSC's of the SFS and Leasys EoT process improvement plans, including data sharing & quality; install EoT governance routines in NSC/Brand level
Monitoring & reporting of EoT-related KPI's & reporting
Loyalty KPI Measurement & Performance
Consolidate, monitor and report loyalty‑related KPIs in NSCs and EE reviews
Provide insights & risks in local and EE steering meetings and coordinate improvement plans with the NSC's
B2B Loyalty Development
Support the buildingof B2B loyalty improvement plans with the NSC's in collaboration with the EE B2B teams
Deploy cross‑market best practices related to B2B Loyalty improvement
Ensure B2B loyalty actions are integrated into overall NSC plans
3. Required Skills & Experience
Professional Experience
5+ years in automotive commercial, marketing or CRM roles
Experience working with NSCs ands multi‑brand operational environments
Strong familiarity with KPI dashboards, commercial performance routines, and CRM tools
DESCRIPTION DU POSTE
Compétences comportementales
Competencies & Personal Attributes
Operational excellence: ability to translate strategy into daily execution
Strong communication skills to align brands, NSCs and EE functions
Performance & action-oriented, drive for results
Influencing and driving change without direct authority in a multi‑brand, multi‑country and multi-cultural environment
Compétences Techniques
Knowledge & Technical Skills
Solid understanding of customer lifecycle, business processes & systems, EoT flows,
Data‑driven mindset with ability to interpret KPI's and propose concrete action plans
Strong cross‑functional project management coordination skills.
Language Skills: Fluent in English (